Refund & Cancellation Policy

Last Updated: January 2025

At Chakhna4u, every snack box, tandoori skewer, and party platter is freshly prepared upon receiving your order. Because our food is perishable and made-to-order, we adhere to the following cancellation and refund guidelines.

1. Order Cancellation Policy

• Within 3 Minutes of Placing: You may cancel an instant evening snack order within 3 minutes of placement by immediately calling our hotline at +91 98290 12345. A full refund will be processed.
• After Kitchen Preparation Has Begun: Once our chef begins cooking or charring your appetizers, cancellation is not permissible, as perishable ingredients have been committed.
• Scheduled Party Orders (10+ Guests): Bulk party bookings may be rescheduled or cancelled up to 6 hours prior to the requested evening delivery slot for a full refund. Cancellations made under 3 hours will incur a 50% ingredient preparation fee.

2. Damaged, Missing, or Incorrect Items

We take extreme care with tamper-evident packaging. However, if your order arrives damaged, missing an item, or with incorrect dietary preparation (e.g., non-veg delivered instead of pure veg), please take a photo and contact us within 30 minutes of receipt via WhatsApp/Phone at +91 98290 12345 or email orders@chakhna4u.com.

Upon verification, we will immediately provide:

• An expedited replacement order dispatched immediately free of charge, OR
• A full refund for the affected items credited to your original payment method within 3–5 banking business days.

3. Delivery Non-Availability

If our delivery rider arrives at your specified address within the confirmed window and is unable to reach you after multiple phone calls and a 10-minute waiting period, the order will be deemed fulfilled and no refund will be issued.